Monday, October 10, 2011

CRM's Place in IT Spending Plans

By Denise J. Deveau, October, 10, 2011, ECommerce Times.
Half of U.S. companies plan to invest more on IT resources in 2012 than in 2011, according to Nucleus Research. In fact, 10 percent of the companies surveyed were planning an increase of 10 percent or greater; only one out of 10 planned to decrease spending next year.
"Our survey shows that companies view technology investments as a means to drive efficiencies and make existing employees more productive," Rebecca Wettemann, vice president of research at Nucleus, told CRM Buyer.....Read more.