Saturday, September 24, 2011

SOCIAL MEDIA MARKETING: Social+service=happy customers

By Jon Vanzile, September 21, 2011 , BtoBMagazine
Customer service and social media are like “peanut butter and chocolate,” said Paul Dunay, CMO of social analytics company Networked Insights. “They're meant to go together.” But that doesn't mean many companies are doing it right......Read more