Monday, November 4, 2013

Social Users Expect One-Hour Response Time from Brands on Twitter [Study]

By November 1, 2013, ClickZ.

The next time you think about putting off a response to that tweet your brand just received on Twitter – or not responding at all – think again. According to research put out by Lithium Technologies, more than 70 percent of users expect to hear back from the brand they’re interacting with on Twitter, and 53 percent want a response within the hour ... Read more: